Help Center

If you are receiving charges from Wulong Apps LLC, you most likely subscribed directly through one of our product websites and have a web subscription.

Here are the main characteristics of a Wulong Apps LLC web subscription:

• You paid with a credit/debit card
• You subscribed through our product website (tinnitusrelief.io or remotejobsboard.io)
• The descriptor on your bank statement says "Wulong Apps LLC", "Stripe* Wulong", or a variation
• You received a receipt or welcome email from us (not from Apple or Google)

How to Cancel

Option 1: Via product website

1. Log in to your account on the product website (tinnitusrelief.io or remotejobsboard.io)
2. Go to Account Settings
3. Find Subscription Details and tap "Cancel Subscription"

Option 2: Via email

Send an email to contact@wulongllc.com with the subject line "Cancel Subscription" and include:

• Your full name
• Last 4 digits of your card
• Card brand (Visa, Mastercard, etc.)
• Date of any transaction

We will process your cancellation within 24 hours.

Once you cancel, your subscription will remain active until the end of the paid period, but you won't be charged again.

Yes. All Wulong Apps LLC subscriptions renew automatically until cancelled.

Key Points:

• Automatic Renewal: Your plan (weekly, monthly, or 3-month, depending on what you selected) renews at the end of each billing cycle.
• Trial Periods: If your subscription begins with a discounted introductory offer, it will automatically convert to the full subscription rate you selected unless cancelled before the introductory period ends.
• Billing: At each renewal, your selected payment method will be charged automatically to ensure uninterrupted access.
• Cancellation: To avoid renewal charges, you must cancel before the renewal date. Closing the browser or deleting bookmarks does not cancel your subscription.

How to Cancel:

Website Purchases: Cancel directly on the product website under Account Settings, or by emailing contact@wulongllc.com.

When you subscribed, you were clearly presented with:

• Any applicable introductory price (if offered)
• The subscription rate that applies after the introductory period (weekly, monthly, or 3-month, depending on your choice)
• The fact that the subscription renews automatically unless cancelled

By confirming your purchase, you provided explicit authorization for Wulong Apps LLC (and our payment processor, Stripe) to charge your selected payment method on a recurring basis until you cancel.

Key Points:

• Automatic Renewal: Subscriptions renew automatically at the end of each billing cycle.
• Cancellation Deadline: You must cancel before your renewal date to avoid further charges.
• Active Cancellation Required: Closing the browser or deleting bookmarks does not cancel your subscription. To stop charges, you must cancel via your account settings or email us.
• Billing Authorization: By subscribing, you authorized Wulong Apps LLC to charge your payment method for recurring fees until you cancel.

How to Cancel:

Log in to the product website → Account Settings → Subscription Details → Cancel Subscription.

Or email us at contact@wulongllc.com. Send your full name, last 4 digits of the card, card brand (Visa, Mastercard, etc.), and date of any transaction so we can locate your subscription.

Our products are premium subscription-based services. To create an account and access premium features, it is necessary to select a subscription plan and provide a valid payment method.

Key Points:

• Subscription Choice Required: You cannot complete sign-up without selecting a subscription plan and explicitly confirming your purchase.
• Transparent Pricing: The subscription price, billing period, and any applicable introductory offer are displayed on-screen before you complete your purchase.
• Automatic Renewal: Subscriptions renew automatically at the end of each billing cycle unless cancelled in advance.
• Billing Authorization: By confirming your purchase, you authorized Wulong Apps LLC (and its payment processor, Stripe) to charge your selected payment method on a recurring basis until you cancel.

Important Notes:

• Closing the browser or deleting bookmarks does not cancel your subscription.
• To prevent future charges, you must actively cancel your subscription through your account settings or by emailing us.

Need help? Email contact@wulongllc.com and we'll assist you right away.

Email us at contact@wulongllc.com with your account email and the reason for your refund request.

We review all refund requests and typically respond within 24 hours. We're happy to work with you to find a resolution.

We process all payments securely through Stripe, which accepts all major credit and debit cards including Visa, Mastercard, American Express, and Discover.